
English _35
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APPENDIX
TROUBLESHOOTING
Symptom Countermeasures
If the power is not turned on
•
Check the connection between the main unit and adaptor.
If the problem persists even if there’s no problem with connection, consult your
dealer for servicing.
If the joystick does not move, or the
controller buttons are not pressed
•
There may be a problem with the controller board. Please contact your nearest
dealer for further assistance.
If the controller cannot control the
camera
•
Please check the network cable between the controller and camera.
•
Check if the controller’s PTZ/DVR mode and ID are properly selected.
•
Please check the protocol and serial settings of the controller and camera.
If forgot password
•
Consult your dealer.
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