Samsung iDCS Release 2/OfficeServ Guia do Utilizador

TABLE OF CONTENTSUSER INSTRUCTIONS SECTIONPART DESCRIPTION PAGE1 ENHANCED DISPLAY PROGRAMMING1.1 OVERVIEW...

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.91.6 PROGRAMMING YOUR STATION’S NAME Names are written

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset or

MANUAL SIGNALLINGUse this feature when you want to send a brief 500ms ring burst to another sta-tion, regardless of the status of your phone (on-hook,

43CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows people using the AME feature to enable password protection.This will prevent unauthorized peo

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions):• W

AUTO ANSWER CO CALLSThis option will allow CO calls that directly ring your phone to auto answer.Whena CO call arrives at your station and this option

CALL LOG (See also Special Application Menu-Outgoing Call Log)The system can log both incoming and outgoing calls placed from or to your tele-phone.Yo

VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook, press the MESSAGE button wi

MANAGING KEY ASSIGNMENTSYou can view your key assignments and add extenders to some of your program-mable keys for easy one touch operation of frequen

55Press TRANSFERTransfer:RETURNDial 205205:busyOHVA CAMP ONOHVA to 205 OHVA from 201TMSG REJECTWait for reply GIVE THE CALLTMSG:01 SEN

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the iDCS 100 Release 2 and iDCS 500 Release 2 systemsrequired for receiving

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.10• iDCS KEYSETS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL

INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for you,you may view the Caller ID information

SPECIAL APPLICATION MENUBelow are instructions for additional call processing and special applications thatcan be accomplished via the LCD programming

2. ALL FWD NO.3. BUSY FWD NO.4. NOANS FWD NO.5. DND FWD NO.0. FWD CANCEL• Press ENTER.• Scroll to or dial 1. FORWARD TYPE and scroll to or dial the de

6564SVM/SVMi E-SeriesThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been

6766Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

690 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11

71b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recordin

73then play your primary, No Answer greeting during the day (when you areavailable) and will NOT ring your extension but simply play your Night greet-

756 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instru

77This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option i

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.111.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You ca

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

84PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

Off-Hook Voice Announce ...39–40OHVA Block ...

ABOUT THIS BOOKYour iDCS keyset is the most visible part of your telephone system.No matter whatmodel keyset you are using telephone calls are handled

3Your outside calls will light green on your keyset and red on other keysets. Younever lose sight of your calls while they are on hold.They stay right

5iDCS 28D KEYSET4FEATURE ACCESS CODESThis user guide is written based on the default access code for using system fea-tures. If the system numbering p

7iDCS 8D KEYSETScrollHOLDANS/RLS12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERCall 1 Call 2Message TransferSpeakerVOLUMEiDCS 8D32 CHARACTER DISPLAYTwo

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.121.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This p

8iDCS 64B AOM1234567891011 12 13 14 1516 17 18 19 2021 22 23 24 2526 27 28 29 3031 32 33 34 3536 37 38 39 4041 42 43 44 4546 47 48 49 5051 52 53 54 55

11ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Remove the base pedestal by placing your thumbs over the attachment clipsand

13SECURINGSCREWSREMOVEKNOCKOUTSADDING AN iDCS 14 BUTTON KEY STRIP• Place the keyset face down on a flat surface.• Remove the base pedestal by placing

RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this butto

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK key, if programmed, or dial 44.• When the busy station be

19CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O.line key to return to the outside party and beginthe transfe

23FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

• Dial 0 to cancel current condition ORDial 1-5 to select forward type ORPress UP or DOWN to select forward type.Press the right soft key to move the

27DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.131.9 ADDING EXTENDERS TO KEYS This program allows you

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL ke

31PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

To retrieve an automatically parked call:• Dial 10 plus the number that was announced. If you have a PAGPK key, pressit and dial the number that was a

35CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND key or dial 401. The D

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset or

MANUAL SIGNALLINGUse this feature when you want to send a brief 500ms ring burst to another sta-tion, regardless of the status of your phone (on-hook,

41CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows people using the AME feature to enable password protection.This will prevent unauthorized peo

43Your keyset may be equipped with a Headset mode key. If it is so equipped press-ing this key while the light is out will cause the keyset to enter h

45DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keys and ac-cess codes. Pressing one

CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that ishelpful and in some cases invaluable. Displa

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.141.10 CHECKING STATION STATUS This program displays th

DIAL 8 T U V Q 8DIAL 9 W X Y Z 9DIAL  := [ ] NOTES:1. When the character you want appears on the same dial pad key as the previ-ous charac

51TEXT MESSAGINGThis feature allows two digital keyset users to respond to each other with prepro-grammed text messages. After receiving an Off Hook V

53CALLER IDWHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that de-livers the telephone number and sometimes t

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT key to display the

57• You can now CLEAR this entry, ORUse NND to view more information about this call, ORPress DIAL to call this person back, ORPress SCROLL and then p

59iDCS 64 BUTTON MODULEWITH KEYSETThe 64 button module is used when you need more programmable keys added toyour keyset. The 64 red LED’s provide visu

6160Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

GETTING STARTEDUsing your new SVM/SVMi E-Series Subscriber Services is as simple as following afew simple spoken instructions. First time users should

99 Change playback speed of the recording.There are two levels of speed during playback.Dialing this code will togglebetween the two speeds.0 Play opt

67Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber.They are:1 Follow MeAllows the subscrib

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.151.11 CHANGING YOUR TIME AND DATE DISPLAY Display keys

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number

Setting Up Message Alert: From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert. There are 4 options

7372This useful feature will allow you to cancel any messages that have NOT yet beenpicked up by the recipient.5 Auto Play New Messages If this option

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to immediatelysend the call to the called parties mailbox.Being Ca

79PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

Samsung Telecommunications America reserves the right without prior notice to revise information in thisguide for any reason. Samsung Telecommunicatio

DIALING FEATURESSpeed Dialing ...25Prog

CUSTOMIZING YOUR KEYSETAME PASSWORD ...40Auto

ABOUT THIS BOOKYour keyset is the most visible part of the iDCS Release 2 / OfficeServ Digital Com-munications System. No matter what model keyset you

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.161.12 SETTING STATION ON/OFF OPTIONS The iDCS 100 allo

3Outside calls appear on individual line keys if they are assigned.When an individ-ual line is not assigned to its own key, it will appear on a CALL b

5LCD 24B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInsert the end of a paper clip into the notch of the clear cover. Pushthe cover sideways. Lift the cov

7STD 24B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInsert the end of a paper clip into the notch of the clear cover. Pushthe cover sideways. Lift the cov

97B KEYSET LAYOUTLABELING PROGRAMMABLE KEYSInsert the end of a paper clip into the notch of the clear cover. Pushthe cover sideways. Lift the cover an

UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To answercalls ringing this device,dial 67 or press the UA key.This

13INTERCOM CALLSCALLING OTHER STATIONS• Dial the extension number or group number.• Wait for the party to answer. If you hear a brief tone burst inste

2. If the Hot Keypad feature has been turned off, you must first lift the handset orpress SPK before you begin dialing.AUTO CAMP-ONWhen you want to au

HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station.Thebutton that the call appears on will have a slow fla

TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT key to accomplish

3. When a station user places his/her keyset in Forward All mode and he/she doesnot have a FORWARD ALL key, the TRSF key will light to indicate Forwar

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.17 FEATURES DESCRIPTION 13 SECURE OHVA When set to OF

STATION CALL PICKUPTo pick up (answer) a call ringing at another station, lift the handset and dial 65plus the extension number of the ringing phone.I

25DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

27LAST NUMBER REDIALTo redial the last telephone number you dialed, press the LNR key or dial 19.NOTES:1. If the Hot Keypad feature has been turned of

29PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

31To retrieve an automatically parked call:• Dial 10 plus the number that was announced.If you have a PAGPK key,press itand dial the number that was a

33CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND key or dial 401. The D

NOTE: Display keysets can show a reminder message. See Alarm ReminderMessages under Display Features.ANSWERING THE DOOR PHONEWhen you are programmed t

• While on-hook, press TRSF and then dial 100.• Dial your four digit station passcode.• Dial 1 for locking outgoing, 2 for locked all calls or 0 to un

IN GROUP/OUT OF GROUPIf your keyset is assigned to a station ring group,you can remove your keyset fromthe group and then put it back in.While you are

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions):• W

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.18 If option 07 from above list is dialed at Step 2 [

• Dial 061 to turn ring preference on or 060 to turn it off.• Press TRSF to store your selection.DISPLAY SPEED DIAL NAMEThis option allows you to view

CALL LOGThe system can log both incoming and ooutgoing calls placed from or to yourtelephone.You must have a LOG button programmed on your keyset and

VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook, press the MSG key with the

49• When you reach a key listed below, dial the corresponding extender.• Press TRSF to store and exit programming.KEY DESCRIPTION EXTENDERBOSS ...

51At all times after step 1 you can talk and listen to your caller while repeating steps2.The following example will better demonstrate how to use T

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the iDCS required for receiving CID data. If there are noCIDDSP’s available

NOTE:Your telephone system must have LCR correctly programmed to redial thesaved number. If LCR is not being used on your system, you will not be allo

ADD-ON MODULE32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added toyour keyset.The 32 tri-colored LED

ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu]Inside Callers [Subscriber logging in from their Desk]• Dial the SVM/SVMi E-Series acc

6160Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

iDCS 100 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 APRIL 2005 1.1PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KE

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.191.13 SELECTING A RING TONE Each keyset user can selec

GETTING STARTEDUsing your new SVM/SVMi E-Series Subscriber Services is as simple as following afew simple spoken instructions. First time users should

99 Change playback speed of the recording.There are two levels of speed during playback.Dialing this code will togglebetween the two speeds.0 Play opt

Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber.They are:1 Follow MeAllows the subscriber

6 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instruct

This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option is

# PERSONAL SERVICESThe Personal Administration Menu is used to set your password and record yourname. Many of these features must be allowed by the Sy

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ______________

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.201.14 ALARM REMINDER Station users can have three alar

ABOUT THIS BOOKThis booklet provides instructions for using an industry standard single line tele-phone set with the iDCS 100 Release 2 and iDCS 500 R

3SYSTEM TONESThe system provides several tones to assist you. Some of these tones are alreadyfamiliar to you.Intercom Dial Tone—A steady tone that ind

RECALL DIAL TONEHookflash and then dial 18 to disconnect your outside call and receive telephonecompany dial tone for a new call.BUSY LINE QUEUING WIT

CALLING YOUR SYSTEM OPERATOR• Lift the handset and dial 0 to call your system operator or group of opera-tors. • If you want to call a specific operat

TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You canperform a screened transfer by informing the other

FORWARD ALL CALLSTo forward all of your calls to another station:• Lift the handset and dial 601 followed by the destination you want yourcalls to for

13DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Dial 55 plus

CANCELING A MESSAGEYou can cancel a message indication that you have left at another station.• Lift the handset.• Dial 42 plus the extension number of

To enter an account code after the outside party hangs up.• After the outside party hangs up, hookflash, receive confirmation tone andthen dial 47.•

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.211.15 STATION VOLUME This procedure allows users to vi

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

N O T E SPERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ _____

SYSTEMADMINISTRATIONANDSPECIAL FEATURES GUIDEforiDCS 100 Release 2/OfficeServ™and iDCS 500 Release 2/OfficeServ™April 2005Samsung Telecommunications A

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ...

1ABOUT THIS BOOKThis book contains instructions for special features that every telephone user maynot need to know.The owner can decide who the system

CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,each tenant may have a different opera

iDCS 100 RLS 2 20 Groups(500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator position,assign the main

NOT VERIFIEDWhen set for this option the user must enter an account code for all outgoing calls,but the account code is not verified against the syste

8• Lift the handset or press the SPK or MONITOR key.• Dial the tie line access code or press the tie line key.• When you receive dial tone from the ot

TEAR HERECALLER ID SPECIAL FEATURESINVESTIGATEInvestigate allows selected stations with a special class of service to investi-gate any call in progres

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.22 If option 1 from above list is dialed at step 2 [20

10SYSTEM ADMINISTRATORPROGRAMMINGCUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system pro-gramming using the

1211CHANGING FEATURE PASSCODEYou can change individual feature passcodes.This program is used to change thepasscodes for several features. These featu

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next programNOTE: Directory information is always 11 characters.D

iDCS KEYSETSCOUNT 1 2 3 4 5DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1DIAL 2 A B C @ 2DIAL 3 D E F # 3DIAL 4 G H I $ 4DIAL 5 J K L

1817PROGRAM SYSTEM SPEED DIAL NUMBERSThe system list starts with 200 numbers and can be increased in blocks of ten.Thesystem may have either 500 or 95

2019PROGRAM SYSTEM SPEED DIAL NAMESThis program is used to assign a character name or identification for each systemspeed dial location.This name enab

2221PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONSIndividual station users can program their own numbers,but in cases where this isnot practic

24236. Press the F key to access Program StationSpeed Dial Names OR press TRSF to saveand exit programming OR press SPK to saveand advance to the next

26252. Dial in the message number (e.g., 11) PGM.MESSAGE (16)OR press UP or DOWN to scroll through EMPTY MESSAGEthe messages and press the right sof

2827MANAGING KEY ASSIGNMENTSYou can view station key assignments and add extenders to some of the program-mable keys for easy one touch operation of f

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.231.16 SETTING A PROGRAMMED MESSAGE When you will be aw

3029PROGRAMMING ACCOUNT CODESThis program is used to add or change account code entries.PROGRAM KEYS KEYPAD - Used to enter the account code (allowabl

312. Dial the station number (e.g., 205) OR [205] NO ANS FWDpress UP or DOWN key to select the 010 SECstation and press the right soft key OR ORpres

34CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign-ments such as trunk ring,station group,sta

3635SYSTEM MAINTENANCE ALARMSBoth iDCS 100 Release 2 and iDCS 500 Release 2 systems provide a feature thatself-checks for any failures. If a failure d

TABLE OF CONTENTSOVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1AUTO ATTENDANT

OVERVIEWYour iDCS 100 Release 2 and iDCS 500 Release 2 telephone systems are equippedwith an integrated option package to enhance call processing.The

3 Press the AA PLAY key Dial the first AA port (this will usually be 3951) Enter the number of the prompt to play (if in doubt get a list of the pr

54 Manually changing an Auto Attendant greeting to an alternate greeting willflash the RTO and/or RP button to indicate that the alternate greeting i

76 Your SUPERVISOR key will flash and the keyset display will indicate thetype of alarm condition (time or number of calls) and an audible alarm will

98AgentThroughout the AGENT menu, you can press the SCROLL key at any time to viewan individual station’s data. You can also use the UP and DOWN keys

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.241.17 ALARM REMINDER WITH MESSAGE Station users can ha

11Total Calls ReceivedThe total number of times that calls were sent to the UCD group number.This doesnot include calls sent to a station number that

Longest Queue Time TodayThis shows the longest call in queue today.The queue time is calculated as follows:Queue time begins when a caller starts to h

=======================================================UCD GROUP 530 : SALESFROM: SUN 02 Feb 00:00TO : SUN 02 Feb 02:54CALL STATISTICS===============

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.251.18 CALLER ID DISPLAY The station user can change t

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.262. Dial 0 or 1 to select CID or ANI OR [201] ANI DIS

ITP-5012L User Guide04/2005For iDCS 100 Release 2 / OfficeServ™and iDCS 500 Release 2 / OfficeServ™Table of ContentsITP-5012LHome Page

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

iDCS 100 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 APRIL 2005 1.2This diagram illustrates the keys on a iDCS 8 BUTTON keyset

Background Music ...40Established

ABOUT THIS BOOKSamsung’s new OfficeServ technology keyset model ITP-5012L is part of the iDCS100 Release 2 and iDCS 500 Release 2.The ITP-5012L IP key

3TERMINAL STATUS INDICATORThe terminal status indicator light is positioned on the top right corner of the key-set above the display. The terminal sta

5SCROLL BUTTON ASSEMBLYThe scroll button is actually a type of thumbwheel assembly. You may use it toscroll through the station screens. Rolling the S

Note that the DIRECTION BUTTON has four icons,at the top,bottom,left andright of the ENTER button. These icons are used to navigate directly toparticu

9ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Insert notched ends of the support bracket into the channels located in theupp

11• The [0]-[9] dial buttons are used to directly choose a menu, or sub menuoptions.• The [ENTER] button in the navigation button assembly is used wh

NAVIGATING THE MENUSWhen programming within various menu options,information can be entered viathe dial pad keys using [0]-[9] and [✱✱] dial keys, as

15Authentication Server Related Set/ModifyThe fifth item [5. Server] sets or modifies settings related to the authenticationserver. Select the [5. Ser

DIALING FROM THE OUTGOING /INCOMING MENU• From the station idle screen, press the MENU button and select P-BOOK.• Select DIALED Nos or RECEIVED Nos fr

iDCS 100 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 APRIL 2005 1.3• ITP-5021D KEYSETS This diagram illustrates the keys on an

182. While a call is ringing in,press the SCREEN button to display the programma-ble button screen. This will enable you to view and invoke any of the

AUTO ANSWER MODEWhen another station calls you, your keyset will sound a brief attention tone andthen automatically answer the call.• Your microphone

23CALL PROCESSINGSYSTEM HOLDWhen you are connected to any call, press HOLD.The call will flash at the keyset.Ifthis call appears on a line button at o

25TRANSFERRING CALLSTransfer is used to send any calls to another extension in one of two ways.You cando a screened transfer by informing the other ex

2726TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT button to acc

60 + 5 Call Forward DND. Forwards calls when you activate DND.60 + 6 Call Forward Follow Me.Forward calls to the station where you cur-rently are.2. F

31DIALING FEATURESAll “DIALING FEATURES”instructions are written to support Overlap Dialing mode.This is the technical name for dialing from a telepho

• While on-hook, press TRANSFER and then dial 105.• Dial a speed dial number (00–49).• Dial a line or line group access code.• Dial the telephone numb

35AUTOMATIC REDIAL/RETRYWhen you are making an outside call and you receive a busy signal,the system canautomatically redial the number for you. It wi

• Press WAIT or TRANSFER.• Remain off-hook until the person dials 56 from any phone.• The paged person will be automatically connected with you.CALL P

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.41.2 LOCKING YOUR KEYSET You can lock your keyset to pr

392. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.3. If a messag

ESTABLISHED CALL PICKUPTo pick up an established call in progress at a single line extension connected toa computer modem on your PC.• Press the EP bu

“T”. Press 2 once to get “A.”Press 5 twice to get “K.” Continue selecting charac-ters from the following table to complete the message.• Enter ALARM A

45message and press ENTER (while maintaining contact with t he caller). Thismethod does not give you the option to transfer the call to another statio

47• Press CANCEL to return to Main Config Menu—OR—press END to return toidle screen.MANUAL SIGNALLING Use this feature when you want to send a brief 5

CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows people using the AME feature to enable password protection.This will prevent unauthorized peopl

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions).• W

• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 andimmediately enter the option.• Scroll to HOT KEYPAD, press ENTER to change option stat

From the LCD:• Press MENU button.• Scroll to CONFIGURATION option, press ENTER.• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and imme-d

DIAL BY NAMEEach station or speed dial number can have an associated directory name. A sta-tion or speed dial number can be selected by scrolling alph

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.51.3 CHANGING YOUR PASSCODE Each keyset user can set or

59VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook,press the MESSAGE button w

6160LCR WITH CLEARWhen you are making outside call using LCR and dial an incorrect digit, you canpress the CLEAR soft key to reenter the telephone num

63REDIALING A SAVED CALLER ID NUMBERTo redial a number that has been saved, press the SNR button or dial 17.NOTES:1. Your telephone system must be LCR

APPLICATION PROGRAM MENUSMuch of the call processing of the ITP 5012L can be accomplished by using thevarious feature/function screens on the LCD. Bel

• Return calls by highlighting the desired phone/station number and pressthe SEND button.TEXTMSG. SETUP: Set incoming text message signal for specific

9. DIAL MODE: Select dial type options.(enblock-requires SEND button to com-plete the call, or overlap - direct out dial)• Scroll to or dial 9, press

STATUS SCREEN OF THE LCD PANEL71• Executive-Secretary: Station is programmed for Executive-Secretary feature.• Forward: Call Forwarding is set to stat

73SVM/SVMi E-SeriesThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been a

7574Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11 P

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.61.4 CALL FORWARDING The iDCS 100 allows the system adm

b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recording3

then play your primary, No Answer greeting during the day (when you areavailable) and will NOT ring your extension but simply play your Night greet-in

6 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instruct

This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option is

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ______________

04/2005ITP-5021D User GuideFor iDCS 100 Release 2 / OfficeServ™and iDCS 500 Release 2 / OfficeServ™Table of ContentsITP-5021DHome Page

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.7 2. Dial 0 – 4 to select forward type OR [201] FOR

CUSTOMIZING YOUR KEYSETAME Password ...43

ABOUT THIS BOOKSamsung’s new OfficeServ Technology keyset model, ITP-5021D,is part of the iDCS100 Release 2 and iDCS 500 Release 2.The ITP-5021D IP ke

3Some simple rules to remember:• Any steady LED indicates the line or feature is in use.• A fast flashing green LED indicates a new call ringing in.•

CONFERENCE BUTTONThe CONFERENCE button allows the user to set up a call with up to 5 parties (sta-tion or trunk).TRANSFER BUTTONTransfer is used to se

7ITP-5021D6SYSTEM TONESThe system provides several tones to assist you. Some of these tones are alreadyfamiliar to you.Intercom Dial Tone—A steady ton

3.Load & Upgrade 4.System 5.Server 6.Exit >1.Infomation 2.Network 8ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.•

MENU STRUCTUREThe IP SETUP MENU is configured as follows:1. INFORMATION1. Version2. Network3. Load Option4. MAC Address2. NETWORK1. Mode2. IP3. Netmas

Setting IP Manually•If [1. Manual IP] is selected, pressENTER and this sub menu will be dis-played on the LCD.Items not visible in the first screen:En

Authentication Server Related Set/ModifyThe fifth item [5. Server] sets or modifies settings related to the authenticationserver. Select the [5. Serve

17RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this but

iDCS 100 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2005 1.81.5 SETTING YOUR ANSWER MODE Each keyset can have its

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK button, if programmed, or dial 44.• When the busy station

21CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset.If this call appears on a line b

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O. line button to return to the outside party andbegin the tra

25FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

• Dial 0 to cancel current condition ORDial 1-5 to select the forward type ORPress UP or DOWN to select the forward type.Press the right soft key to m

29DIALING FEATURESAll “DIALING FEATURES”instructions are written to support Overlap Dialing mode.This is the technical name for dialing from a telepho

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL bu

33PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

To retrieve an automatically parked call:• Dial 10 plus the number that was announced. If you have a PAGPK button,press it and dial the number that wa

37CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND button or dial 401. Th