
Alignment & Troubleshooting
Service Manual
4-25
Samsung Electronics
Message Meaning Suggested solutions
Document Jam The loaded original has jammed in the
ADF.
Clear the jam.
Door Open The front cover is not securely
latched.
Close the cover until it
locks into place.
Duplex Jam 0
Check Inside
Paper has jammed during duplex
printing. This is applicable only to
machines with this feature.
Clear the jam.
Duplex Jam 1
Open/Close Door
Paper has jammed during duplex
printing. This is applicable only to
machines with this feature.
Clear the jam.
Enter Again You entered an unavailable item. Enter the correct item again.
File Format
Not Supported
7KHVHOHFWHG¿OHIRUPDWLVQRW
supported.
8VHWKHFRUUHFW¿OHIRUPDW
Fuser Fan
Locked
There is a problem in the cooling fan
of the machine.
Open and then close the front cover.
Group Not
Available
You have tried to select a group
location number where only a single
location number can be used, such as
when adding locations for a Multiple
Send operation.
Use a speed dial number or dial a
number manually using the number
keypad.
Install Toner The toner cartridge is not installed. Install the toner cartridge.
Invalid Toner The toner cartridge you have installed
is not for your machine.
Install the a Samsunggenuine toner
cartridge designed for your machine.
,3&RQÀLFW The network IP address you have set
is being used by someone else.
Check the IP address and reset it if
necessary.
Line Busy The receiving fax machine did not
answer or the line is already engaged.
Try again after a few minutes.
Low Power The machine is in the previous stage
of the power save mode.
:KHQGDWDLVUHFHLYHGLWVZLWFKHVWR
on-line automatically.
Mail Exceeds
Server Support
The mail size is larger than the
supported size by SMTP server.
Divide your mail or reduce the
resolution.
Main Motor Locked There is a problem in the main motor. Open and then close the front cover.
Memory Full The memory is full. Delete unnecessary fax jobs and
retransmit after more memory
becomes available. Alternatively, split
the transmission into more than one
operation.
Not Assigned The speed button or speed dial
number you tried to use has no
number assigned to it.
Enter the number manually using the
number keypad or store the number or
address.
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