Samsung RL33SBMS Manual do Utilizador descarregar pdf (Página 10)

CUSTOMER SATISFACTION FORM

Dear customer,

This form is intended for you to provide us with your opinion of our work. Please fill in the Service

Quality Assessment section using the checkboxes provided. Your feedback will enable us to react

quickly to any quality problems and ensure that you are always satisfied with the quality of our

services. Thank you for your cooperation.

“

”

PROJECT CHARACTERISTICS

Mr James YOO

Marketing Strategy Group - Samsung Electronics

Tel : 82 2 751 6673 Email: [email protected]

Customer and contact name

Name of the project / documents

Refrigerator RL 33 IB

Language pair

Translation domain

Writing domain

Update

ART internal reference

English Swedish

Technical Marketing/Sales/Advertising

P3035

YES

SERVICE QUALITY ASSESSMENT

Reception, familiarisation and speed shown when dealing with your request

Excellent Satisfactory Average Poor

Telephone and/or written communication

Excellent Satisfactory Average Poor

Were instructions respected ?

YES

Were delivery date(s) respected?

YES

Problem solving: anticipation, initiative, reactivity

Excellent Satisfactory Average Poor Not applicable

Progress monitoring (repetitive or large projects)

Processing of updates

Excellent Satisfactory Average Poor Not applicable

Style, grammar, phrasing, respect of typographical rules

Relevance and consistency of terminology

Source text page layout respected (or quality of layout created)

Overall, did our services meet your expectations?

Excellent Satisfactory Average Poor

Excellent Satisfactory Average Poor Not applicable

YES

If you answered No, please detail the reasons on the next page.

Customer Satisfaction Form

Page 1

Like the previous page, this page is for you! Please let us know any remarks,

comments or suggestions you may have. Thank you very much for your feedback.

Date and Signature

Once you have completed this sheet please send it to your contact,

either by e-mail or fax (+33 2 32 96 09 46).

Customer Satisfaction Form

Page 2

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