Samsung SVM-400 Guia do Utilizador

Samsung Telecommunications America reserves the right without prior notice to reviseinformation in this manual for any reason. Samsung Telecommunicati

Multiple Language Support The SVM 400 can support multiple languages. When additional languages areinstalled, callers may select a language option at

Call Forward to Voice Mail Any station on the DS 616 phone system may be forwarded to the SVM 400 voicemail. Forwarding types are forward all calls, f

Message Pause At any time while listening to your voice mail messages, you can pause the playback. Message Play Order Each mailbox may be set up to p

ADMINISTRATION FEATURESActivity Display While the SVM 400 system is running, a connected administration terminal will show usefulstatistics about the

HARDWARE DESCRIPTIONSVM 400 SystemThe SVM 400 system is a compact self contained system that is designed exclusively for the DS 616. It can notbe used

SVM 400 Technical Manual Page 14SVM 400HOMEPAGETable ofContents

INSTALLING THE SVM 400InspectionUnpack and inspect the unit for obvious damage. This system should be labeled SVM 400. If it is not, you havethe wrong

ProgrammingThe SVM 400 has been designed to simplify the installation procedure and minimize set up time. The followinghave been automated.● An extens

PROGRAMMING METHODSData may be entered and changed in the SVM 400 by three methods. These are, the Screen Interface, DTMFsystem administration, and DT

Screen Movement KeysTab Moves Cursor to NEXT Field or Line (Wraps around) Ctrl + Q Moves Cursor to BACK to Previous Field or Line

ContentsGENERAL DESCRIPTION Overview● The SVM 400 System● Auto Attendant● Voice Mail● System Capacities Hardware Description● Main System● Memory ●

DTMF SYSTEM ADMINISTRATIONSome System Administration functions can be accessed by calling the SVM 400 from a touch tone phone.These administrative fun

PROGRAMMING CATEGORIESWhen programming the SVM 400 there are three types of data, Subscriber Options, SVM 400 AdministrationOptions, and Phone System

Back Up and RestoreYou may back up the database of the SVM 400 but must have a PCMCIA to Compact Flash adapter to do it.Follow these steps:● Power dow

PROGRAMMING REFERENCEThe following section provides in depth definitions and descriptions of all the programmable fields within theSVM 400 software.So

SYSTEM MAIN MENUTo access the System Main Menu, from the Status screen press [escape] and enter the password, then pressENTER.The System Main Menu pr

OPEN BLOCK TABLETo Open a Block Table, from the System Main Menu select OPEN BLOCK TABLE and press ENTER.The block table is used for building SVM 400

OR● The nightly maintenance runs. This happens each night at 3 a.m.The save application option also forces the changes to be written to the database.

This format is only important because the directory feature will search on a specific field (first name or lastname) and the search should be consiste

The System Wide Parameters include the software release, version number, the authorized number of ports,and options. Starred (*) items require the sys

Dial Tone Trim Size This amount is trimmed off the end of any recorded message that is terminated by dialtone. This parameter is measured in hundredth

PROGRAMMING System Administration● The Subscriber● The System Administrator● The Applications Administrator Programming Methods● The Screen Interfac

VOICE STUDIOTo access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER.The Voice Studio is a utility for recording cust

OPERATING UTILITIESTo access Operating Utilities, from the System Main Menu select OPERATING UTILITIES and press ENTER.This menu screen is used for ac

PORT ACTIVITYThis screen provides the system administrator the ability to observe, port specific, line by line system activity ineither real time (as

● Type (V-Voice)● Message Status (Saved, New)● FilenameMONIT [ALL, OFF, or PORT NO.] Turns on/off monitor function for all or specific ports. Must be

SITE INFORMATIONThis screen menu allows the System Administrator access to helpful information about the site in which theSVM 400 is installed. This i

Block TablesBlock tables are the building blocks for your individual customer application, all call flow is programmed usingthese blocks. Each block t

BYE BLOCKDescription The BYE Block is very simple. Its purpose is to say good-bye to the caller, disconnect the call,and free the port. The only param

DIRECTORY BLOCKDescription A Directory Block defines necessary information about how the system Dial-by-Name Directorywill function. Note that in orde

Speak Name on Exit If this parameter is set to YES, the selected object's name is played to the caller prior toexiting the Directory. If no nam

EXTENSIONDescription The Extension Block is one of the two Blocks (Extension, Mailbox) that describes a subscriber.The extension Block controls the op

Programming Reference- Explanation of Default Configuration● System Main Menu- Open Block Table- Save Application- Subscriber List- System Wide Para

Subscriber Password The digits the extension user enters to gain access to the extension user menu. In theSVM products, subscribers usually have both

MAILBOXDescription The Mailbox Block is used to implement the Voice Mail messaging features on SVM 400. It alsocontrols the operating characteristics

LIFO / FIFO If set to ‘Y’, messages are reviewed in “Last In First Out” order. If set to ‘N’, they are reviewed in“First In Last Out” order.Directory

Auto Play Message Info If this option is set, the sender information and time will be automatically played foreach message. If this is not set to Y,

Dial The pager number to dial to notify of new messages.Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers’ Ta

MENU BLOCKDescription The menu is used to speak something to the caller, collect a caller’s DTMF entry, and pass con-trol to another block. A menu can

Prompts 1 through 6 These are the voice prompts that the SVM 400 speaks when the Menu Block is entered.Menu prompts 1-6 are spoken in succession and a

Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and pressENTER to bring up the Target Generator. H

Search Used only with Menu Blocks. This type of action uses the Input Value to search a specified group tofind a block with a number that matches and

STATION BLOCKDescription The Station Block contains all the information needed to call or transfer a caller to a particularphone number. The bulk of t

General DescriptionOVERVIEWThe SVM 400 SystemThe SVM 400 is a self contained voice mail and auto atten-dant system for the DS 616. It is designed to m

Examples: ● 3??? – Match any four-digit number beginning with “3”.● 411 – Match “411” only.● ???5000 – Match any seven-digit number ending in “5000”.●

Specialized ApplicationsSetting Up Pager NotificationEach subscriber may be notified of new voice mail messages on their personal pager. To set this u

Creating a Multi-Level MenuThe SVM 400 comes default with 4 menus to answer calls in the day, night, holiday, or weather (which canactually be used fo

Multi-Language SupportThe multi-language capability of the SVM includes both Caller Language and Subscriber Language.Caller Language Selection Callers

14. The Menu Input Processor contains some default values created based on the ‘Template MNU’, you mayremove these by placing the cursor on each one a

Mailbox Language SelectionWhen a caller has selected a language the prompts will continue in the selected language until the SVM 400releases the call.

Appendix ASpecial Characters used when writing dialing instructionsThese characters perform special functions:& – This is a flash-hook which is cr

Appendix BCreating or Modifying PromptsAbout SVM promptsSVM speaks to callers and subscribers, through a series of System and Custom Prompts stored in

voice prompts for the Telecommunications Industry. If their only experience is Music on Hold, that may not besufficient.Studios typically have librar

FILE: 0001.PMT"Thank you for calling."Usage: System salutation. "Thank you for calling. An opera-tor will be with you in a moment. If y

HARDWARE DESCRIPTIONUnlike traditional PC based Voice Mail / Auto Attendant Systems, the SVM 400 has no moving parts. This addsto the robustness and r

FILE: 0058.PMT"Please enter the mailbox number for which the message isintended."Usage: Menu for subscribers who are transferring a callerin

FILE: 0131.PMTInvalid entry.Usage: Used by the System Directory Facility.FILE: 0132.PMTFor...Usage: Used by the System Directory Facility.FILE: 0133.P

FILE: 0220.PMT"To load a new fax document, press '2'."Usage: Played by the Document Librarian to offer the 'loada new fax doc

FILE: 0336.PMTIf you are taking all calls, press '1'. If you are taking callsfrom PAN callers, press '2'. To limit calls to privil

FILE: 0383.PMTAll day.FILE: 0384.PMTTo set to all day, press '4'.FILE: 0385.PMTTo copy the previous day's setting, press '5'.

FILE: 0433.PMTTo record your name, press '2'.FILE: 0434.PMTSubscriber name.FILE: 0435.PMTExtended prompting enabled.FILE: 0436.PMTExtended p

FILE: 0484.PMTTo set call blocking, press '1'.FILE: 0485_SRD.PMTExecutary.FILE: 0486.PMTFor pager notification, press '2'.FILE: 04

FILE: 0533.PMTTo request a return receipt, press '2'.FILE: 0534.PMTTo cancel return receipt, press '2'.FILE: 0535.PMTTo request a

FILE: 0583.PMT"To create a Commitment, press '2'."FILE: 0584.PMT"To create a Task, press '3'."FILE: 0585.PMT&q

FILE: 0705.PMT"This call is for..."Usage: Used in the ECLASS just prior to announcing thecalled party name to the called party in a confirme

SOFTWARE FEATURESThe software for the SVM 400 is installed at the factory. All that is needed is for it to be customized to meet theindividual require

FILE: 0734.PMT"I'm sorry, your page was not answered."Usage: Played by the ECLASS to inform the caller that thecalled party did not res

FILE: 0917.PMTEnter your password.FILE: 0918.PMT"There is a voice message for..."Usage: Played when a message alert out call is answered.&qu

FILE: 0960.PMT"To discard and re-record, press '3'."FILE: 0961.PMT"To record an introduction, press '2'."FILE:

0 "ZERO"1 "ONE" 2 "TWO"3 "THREE"4 "FOUR"5 "FIVE"6 "SIX"7 "SEVEN"8 &quo

Appendix CContact InformationSamsung Telecommunications America2700 NW 87th AvenueMiami, FL 33172Telephone: (305) 592-2900Website: www.samsungusa.comT

- Message Reply- Message Retrieve- Message Rewind- Message Save- Message Send- Message Scan- Message Skip- Message Undelete- Message Waiting Light Ind

Feature DescriptionsSYSTEM FEATURESCaller ID Compatible If you subscribe to central office based caller ID, the SVM 400 is compatible. Just asthe Call