Samsung SVMi-4 Guia do Utilizador Página 1

Contents General Description Installation Programming- DCS Compact MMCs- DCS 50si MMCs User Guide IndexSVMi-4 TECH-01 12/00

General DescriptionOVERVIEWThe SVMi-4 SystemThe SVMi-4 is a self contained plug in voice mailand auto attendant card for the DCS compactand DCS 50si.

Wait for First Entry Digit This is the time, in seconds (from 0 to 99), thatSVMi-4 will wait for the caller to make an entry. This timer begins after

Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers,highlight the field and press ENTER to bring up the Target Generator. Hi

Target Generator pick list and press ENTER. Press Ctrl+ O to review or edit theselected Block. NO-ENTRY Pointer The Block that the SVMi-4 will execut

● Enter the Input Value and press ENTER to bring up the Action pick list.Highlight the appropriate Action and press ENTER. ● Select a Block type from

should include the character which is in the position of the corresponding “?”in the pointer INPUT value. A dot (.) is used in the translation value t

Action ColumnGoto Specifies the next Block to execute, if the caller’s entry matches theINPUT value.Translations Translates caller entry, telephone sy

STATION BLOCKDescription The Station Block contains all the information needed to call ortransfer a caller to a particular phone number. The bulk of t

Program FieldsMatching Dial Strings This area is where the system matches the dialed dig-its. If a Station Block has not been explicitly assigned to a

4 will search all Station Blocks to locate the one most closely matching thenumber being dialed. Station Blocks can contain up to six matching dial st

Conference Calls - Y/N Allows SVMi-4 to place a conference call to the sta-tion controlled by the Station Block. Message Waiting Indicator ControlsDia

Auto AttendantThe SVMi-4 Auto attendant works by automatically answering calls and playing acustom greeting to the caller along with some dialing inst

ENTER to start Call Progress Training. Four conditions apply to the train routine:● If only the Ringing Number value is filled in, only those values w

Special Characters used when writing dialinginstructionsThese characters perform special functions:& – This is a flash-hook which is critical for

IndexAActive Block Column 73Activity Display 25Activity Log 69Administration Digit 94Administration Features Description 25Administration Fe

BBack Plane Connectors 31Back Up Adapter 11Back Up And Restore 25, 51Block Tables 75Block.TBL 52Board Diagram 33Broadcast 20Busy Number

Detect on leading edge 63Dial 90Dial Number 81Dial To Set MWI Off 106Dial To Set MWI On 106Dial Tone Trim Size 63Direct to Mailbox 18Dir

FFAXCALL Pointer 99Feature Descriptions 16Feature List 12GGeneral Description 7Hardware Description 9Back Up Adapter 11Main Board 9Memor

IInclude Unnamed Objects 79Incoming Call Overflow 19Individual Mailbox Greeting 21Individual Mailbox Name 21Individual Mailbox Password 21In

LLength 67LIFO / FIFO 84Logging In 44MMailbox 81, 82Description 82Program Fields 84Mailbox Greeting Allowed 85Mailbox has MWI 87Mailbo

Message Save 23Message Scan 23Message Send 23Message Skip 23Message Undelete 23Message Waiting Indications 87Message Waiting Indicator Con

PPager Notification Enabled 89Pager Station 90Password Security 25Password the GOTO 102Password then Goto 102Personal Greetings 24Personal

HARDWARE DESCRIPTIONUnlike traditional PC based Voice Mail / Auto AttendantSystems, the SVMi-4 has no moving parts. This adds to therobustness and rel

Mailbox 82Menu Block 93Station Block 103System Main Menu 54Open Block Table 56Operating Utilities 67Port Activity 70Site Information 7

Reset Button 30Retention Days Remaining 82, 85Retrain - Train 107Retrain - Y/N 106Retries If No Match 78Retry if INVALID Condition 97Ring

Suffix 105SVMi-4 Main System 30Synchronized Clock 17System Activity 73System Admin 62System Administration 39System Administrator 40Syst

WWait For First Digit 78Wait for First Entry Digit 97Wait For Subsequent Digits 78, 97Wild Cards 100ABCDEFGHIJKLMNOPQRSTUVWXYZ

Samsung Telecommunications America, Inc. reserves the right without prior notice to revise infor-mation in this manual for any reason. Samsung Telecom

Upgrade Key (Optional) The upgrade key is a small hardware device with some unique properties. Whenit is installed in the SVMi-4 Card it increases the

Back Up Adapter (Optional) The Back up adapter allows the removable memorycard to be installed in the PCMCIA card slot of aLaptop PC. When this is don

SOFTWARE FEATURESThe software for the SVMi-4 is installed at the factory. All that is needed is forit to be customized to meet the individual requirem

Auto Attendant Features- Alphabetic Directory- Audiotext- Auto Attendant Routing- Automatic After Hours Answering- Camp On Support- Direct to Mailbo

- External Number Notification- External Pager Notification- Individual Mailbox Greeting- Individual Mailbox Name- Individual Mailbox Password- Messag

- One Touch Access- Personal Mailbox Administration- Personal Greetings- Quick Memo / Direct Messaging Administration Features- Activity Display- Adm

Feature DescriptionsSYSTEM FEATURESCaller ID Compatible If you subscribe to central office based caller ID, theSVMi-4 is compatible. Just as the Calle

How to use this online manualThis manual provides detailed information on how to use the SVMi-4 plug invoice mail and auto attendant card for the DCS

Proprietary Design The SVMi-4 is designed to work specifically with the DCS50si and the DCS compact. This allows tighter integration with the phone sy

without giving the option to record a message. An example of this might bedirections or movie times. Auto Attendant Routing The Auto attendant can tr

Incoming Call Overflow The SVMi-4 may be programmed to answer any or alllines immediately or answer only the calls that your operator does not pick up

Auto Forward Message auto forward allows messages left in one mailbox to beautomatically forwarded to another mailbox. The delay time before the messa

External Number Notification When you have messages in your mailbox, youmay be alerted at your cell phone, home phone or any other phone. External P

Message Fast Forward When listening to a message you may fast - forward 5seconds. This is useful if you are looking for a specific piece of informatio

Message Save You may save any message. Once saved it will remain as a‘saved’ message until it is deleted.Message Send From within your mailbox you may

contained in an old message without having to listen to all the new messagesfirst.One Touch Access The SVMi-4 Voice Mail can be accessed to check mess

ADMINISTRATION FEATURESActivity Display While the SVMi-4 system is running, a connected administra-tion terminal will show useful statistics about the

Programming - On Site Or Remote Many of the commonly accessed program-ming options are accessible from a touch tone telephone. This makes routineadmin

Note: For best results when viewing the screen captures of the SVMi-4 programming options, increase the magnification level of the page to 200% byusin

InstallationThis section deals with the installation of the SVMi-4 installation. DCS 50si Software CompatibilityTo operate the SVMi-4 in the DCS 50si

SYSTEM CAPACITIESDCS CompactThe DCS Compact system can support 32 station devices in a fully expanded sys-tem. For the purpose of assigning system res

● If this code is CKPS-V1B the power supply is the older type that supports 40station devices. If this code is CKPS-V1C then the power supply is the n

HARDWARE DESCRIPTIONSVMi-4 Main SystemThe SVMi-4 system is a compact self contained system that is designed exclu-sively for the DCS 50si and DCS Comp

Immediately after plugging in the SVMi-4 card and turning the DCS powerswitch ON, you MUST press this button to initialize the SVMi-4.This button shou

the system and then remove the Compact Flash from the SVMi-4 by simplypulling it out. Upgrade Key The SVMi-4 hardware upgrade key is a small passive d

Installation - Page 33BARCODEU1U14U15J4U30U23U29U28U19U27U26U21U24U25U9U10S1U8U34U41U32U33Z2J5U36Upgrade KeySocketSIO PortCompact FlashSocketReset But

HOW TO UPGRADEUpgrading the SVMi-4 card basically means installing an SVMi-4 upgrade keyinto its dedicated socket.The first thing you should do before

INSTALLING THE SVMi-4InspectionUnpack and inspect the unit for obvious damage. This card should be labeledSVMi-4. If it is not, you have the wrong car

SVMi-4 / DCS Set UpAfter inserting the SVMi-4 card and turning the power on there are some Keysystem options that should be set in order for the SVMi-

ContentsGENERAL DESCRIPTION Overview● The SVMi-4 System● Auto Attendant● Voice Mail Hardware Description● Main Board ● Memory ● Upgrade Key ● Ba

Testing the Hardware1. Call each SVMi-4 port individually and confirm that it answers.2. Call group 529 and confirm that the SVMi-4 answers.If steps 1

ProgrammingThe SVMi-4 has been designed to simplify the installation procedure an mini-mize set up time. The following have been automated.● An extens

Night mode operation (prompt number 1002) and optionally the Holiday andbad weather modes (prompt numbers 1003 and 1004 respectively).● Give everyone

The System AdministratorThe Installing Technician or System Administrator has ultimate authority overthe operation of the SVMi-4 system and can set or

PROGRAMMING METHODSData may be entered and changed in the SVMi-4 by three methods. These are,The screen Interface, DTMF system administration and DTMF

backup or reload new update files. These are inexpensive (less than $20.00) andavailable from www.sandisk.com. CONNECTIONSConnect the serial cable be

The main screen looks like this and shows port activity and general statistics.Programming - Page 43

LOGGING INTo log into the system press the ‘Esc.’ Key and enter the password, the defaultpassword is 0000. You will now be at the System Administratio

Screen Movement KeysTab Moves Cursor to NEXT Field or Line (Wraps around) Ctrl + Q Moves Cursor to BACK to Previous Field or Line

YELLOW – You may type new data in the selected field.GREEN – This indicates that the data represents a Block You may press theenter Key to select a di

INSTALLATION System Capacities● DCS Compact● DCS 50si Hardware Description● SVMi-4 Main System- Serial Port- Memory Connector- Reset Button- Upgrade

● For subscriber Administration press 2.● Follow the spoken instructions to add or delete mailboxes and extensions. Recording System GreetingsCall the

Changing the Operating ModeCall the SVMi-4, and when it answers, press the ‘#’ key followed by 3 zeros andwhen prompted enter the administration pas

PROGRAMMING CATEGORIESWhen programming the SVMi- 4 there are three types of data, Subscriber optionsSVMi-4 administration options and Phone system opt

Note that If the SVMi-4 card is being installed in an existing (a system that didnot previously have an SVMi-4), you will have to use MMC 806 to pre i

MMC LISTING FOR THE DCS 50siThe following is a listing of all the DCS 50si MMCs that relate to the SVMi-4.MMC 110 MMC 207 MMC 308 MMC 309MMC 408 MMC 5

SVMi-4 DIRECTORY STRUCTURE● All customer configuration is located in the \Dta\ *.tbl files.● All Mailbox date is located in the \Mailbox\ *.* files.●

PROMPTSPrompts are stored in the PMT directory. The reference to speak the prompt ina particular block is stored in the “Block.TBL” file, but the rec

PROGRAMMING REFERENCEThe following section provides in depth definitions and descriptions of all theprogrammable fields within the SVMi-4 software.Som

[G] SITE INFORMATION[H] STATUS SCREENProgramming - Page 55

OPEN BLOCK TABLETo Open a Block Table, from the System Main Menu select OPEN BLOCK TABLEand press ENTER.Programming - Page 56

Installing the SVMi-4 System● Inspection● Installation● SVMi-4 / DCS Set Up● Testing the HardwarePROGRAMMING System Administration● The Subscriber●

The block table is used for building SVMi-4 call routing applications. This is themost frequently accessed area in the SVMi-4 and determines its behav

To view a subscribers data scroll to the correct subscriber using the arrow keysand press ‘enter’. Use the right arrow key to select extension block o

highlighted block will open. You can then edit specific fields. See Extensionblock and Mailbox block for additional information. Entering a New Subscr

Programming - Page 60

Programming - Page 61

Screen Timeout This is the time before the administration screen will revertto the port status screen. Daily Maintenance Time This is the time when S

the application, they would not be able to shut down the system or change thepasswords.Subscriber Admin This effects only the GUI. This also works onl

sive “Talk Off” problems are experienced during recording operations, the valueshould be increased. Talk Off occurs when a human voice emulates a DTMF

dialed by SVMi-4. Inter-Digit Time sets the time between dialed tones. Thisvalue is expressed in hundredths of a second. The default is 8 (80 ms).VOIC

The screen will show the following options:Prompt Number The number of the Prompt or Announcement to be recordedor reviewed. Programming - Page 66

DTMF System Administration● Adding and Removing Subscribers● Recording System Greetings● Changing the Operating Mode Programming Categories● Subscr

Length The length of the recording in seconds. This parameter is automatical-ly filled in by the SVMi-4 when the Prompt or Announcement is recorded.

Display Error Log This is a log of all system errors and other informationincluding startup and System Daily Maintenance. The information supplied int

Activity Log This screen provides a log of all of SVMi-4 activities. Theseinclude: changing to another Mode, SVMi-4 hanging up, new call and call data

PORT ACTIVITYThis screen provides the system administrator the ability to observe, port spe-cific, line by line system activity in either real time (a

the SVMi-4 activity Log (if it’s already happened). This activity containsdetailed information for both subscriber and public caller call sessions.

STATUS SCREENThe is the normal operating screen for the SVMi-4. The Status Screen is a dis-play only facility, and shows information in real time rela

Prt. Column The Port column gives you the number of the voice circuit thatthe call is taking place on.MN Column The Mode Number column lets you know w

Total Message Count The total number of messages in the system. Thisincludes new and saved messages.Avg Messages/Mailbox The average number of messag

Block TablesAll applications are built using blocks.BYE BLOCKProgramming - Page 75

Description The BYE Block is very simple. Its purpose is to say good-bye tothe caller, disconnect the call, and free the port. The only parameter is t

MMC 740 MMC 741 MMC 745MMC 746 MMC 747 MMC 748MMC 749● Back Up and Restore- SVMi-4 Directory Structure Programming Reference● System Main Menu- Open

Program FieldsMaximum Entry Digits The maximum number of digits the caller may enter tosearch for the target the caller is trying to locate. This is

because most people's names do not have the same first three letters. Thisnumber can be between 1 and 10.Wait For First Digit This is the amount

In this case, the SVMi-4 speaks the number of the Search Target. This could, forexample, be an extension or mailbox number.Speak Name on Exit If this

EXTENSIONDescription The Extension Block is one of the two Blocks (Extension, Mailbox)that describes a subscriber. The extension Block controls the op

Program FieldsExtension Name The name of the extension. This is used by the directory fea-ture.Extension Number The number that must be entered by the

ENTER at this field to bring up the Target Generator. Select a new or existingStation Block from the Target Generator pick list. Press Ctrl+O to rev

The information contained within the three Mailbox Block screens shown in thissection is for discussion and display purposes only. Three pages are req

Program FieldsMailbox Name The name of the mailbox.Extension Number The Extension number to which the mailbox belongs. Announce Only Mailbox A ‘Y’ in

Directory Public/User A ‘Y’ in these parameters, and the subscribers’ namerecorded in the mailbox, allows the Subscriber to be listed in either of the

Auto Play New Messages If set to “Y”, any new messages, or those messagesnot saved, will automatically begin to play when the Subscriber logs in to th

- Mailbox- Menu Block- Station BlockUSER GUIDEINDEX General Description - Page 6

Auto Play Message Info If this option is set, the sender information and timewill be automatically played for each message. If this is not set to Y, t

is set and it is not on, enter an ‘N’ in this parameter and SVMi-4 will issue aMWI On command. If this parameter indicates that the MWI is off and it

Pager Notification Enabled A ‘Y’ enables the pager notification of new mes-sages received. A ‘N’ disables this option.Programming - Page 89

Pager Station The type of station block to use for pager outdials. Press ENTERto bring up the Target Generator. Select a new or existing Station Bloc

Operating Mode Indicates the Mode Name and Number for which the dis-played Block Pointers’ Targets are active. Operating Modes are given a uniqueNumbe

● CallDirector Event Pointers To edit any Event Pointer, press ENTER tobring up the Target Generator. Highlight and open the appropriate Blocktype.

menu which performs a search operation to match the caller ENTRY to theINPUT value of a pointer, or Number of an Extension, Mailbox orAnnouncement.● O

When a match is found, it transfers control to Block defined in the target namefield. It can also translate values into new values before conducting t

Prompts 1 through 6 These are the voice prompts that the SVMi-4 speakswhen the Menu Block is entered. Menu prompts 1- 6 are spoken in successionand ar

include any four digit prompt number (1000 - 9999). A blank entry means “saynothing.” To use a different, or custom prompt, highlight the field to be