Samsung PN63C7000YFXZA Guia de Resolução de Problemas

Samsung TechtalkYour source for service information

No.1 in TVs:Samsung sees television as much more than just a screen. It’s a window into new experiences, new discoveries, and new possibilities. Sam

7 The 20th Anniversary of Samsung’s New Management StrategyPursuit of Innovation:At Samsung, we put creativity at the center of what we do. That’s r

Environmental Certification:Innovation at Samsung means more than new capabilities and smarter product features. Equally important is saving energy an

Samsung TV Training 2013Being held at one of our Regional Training Centers and at select locations!For 2013, by popular demand, Samsung continues to a

2013 Samsung RTC TV TrainingcontinuedDate City CommentsJune 7, 2013 Dover, DE MAC ConventionJune 11, 2013Houston, TXHampton Inn & Suites160 Wagon

2013 Samsung RTC Home Appliance TrainingBy Jim Foster, Manager, TrainingSamsung HA Training 2013 For 2013, per popular demand, Samsung continues to ac

Date City CommentsJune 20 – June 21, 2013 Little Ferry, NJME/ASC 2013 products 2 day Update Training (Session 2)June 24 – 25, 2013Fort Lauderdale, FLH

Warranty Training Videos are NOW Live on GSPN By Jet Nyamwange, Warranty DepartmentGSPN serves as the data processing environment for all repairs elec

Samsung Contract Amendments By Stanley Sherrard, Senior Manager, Field Service14 Samsung Contract AmendmentsSamsung recently sent contract amendments

Troubleshooting InsanityBy Scott Whitman, Senior Manager, CE Product Support There are three general methods of troubleshooting: • Divide and conque

Samsung TechtalkYour source for service informationInside this issueJune, 20131 2013 HA Training Now Online on Plus 1!2 2013 TV Training Now Online

16 Stopping REDOStopping REDO Stopping REDOStopping REDOStopping REDO: 2012-2013 TV Video Problem Troubleshooting 101By Khaled Abuali and Paul Kim,

17 Stopping REDOStopping REDO Stopping REDOUsing the T-Con Jig (Part Number SPC-2011) The T-CON Test Jig is available for 2011 thru 2013 LCD/LED mo

18 Stopping REDOStopping REDO Stopping REDOStopping REDO: 2012-2013 TV Video Problem Troubleshooting 101continued

19 Stopping REDOStopping REDO Stopping REDOStopping REDO: 2012-2013 TV Video Problem Troubleshooting 101continued

20 Stopping REDOStopping REDO Stopping REDOStopping REDO: No Audio from Smart Hub through a Receiver or Sound BarBy Paul Kim, Manager, Product Supp

21 Stopping REDOStopping REDO Stopping REDORecently, we’ve had reports of dishwashers (DMT 400, DMT800, and DW7933LRASR/XXA) that do not fully drai

22 Stopping REDOStopping REDO Stopping REDOStopping REDO: Water Pooling in the Bottom of Dishwashers Aer Cycle Completion continuedNote: Rotate th

23 CE Tech TipsQuick Tip: Cisco/Linksys EA4500 Routers and Samsung 2013 Wi-Fi ProductsBy Michael Vigliotti, Assistant Manager, Product SupportCE Tec

24 CE Tech TipsAudio Return Channel (ARC) was introduced in HDMI standard version 1.4. This function lets your Home Theater system input audio from

25 CE Tech TipsTo take advantage of ARC, both the TV and A/V Receiver (or Sound Bar) must have ARC capability. To use ARC, check the owner’s manual

Samsung TechtalkYour source for service informationInside this issueJune, 201324 Understanding ARC (Audio Return Channel)26 Using the New Customer “Se

26 CE Tech TipsUsing the New Customer “Self Diagnosis” Test to Troubleshoot 2013 LED TVsBy Chuck Russo, Assistant Manager, TrainingYou can use the n

27 CE Tech TipsUsing the New Customer “Self Diagnosis” Test to Troubleshoot 2013 LED TVscontinued4. Run Test 3: The test pattern is from the T-Con

28 CE Tech TipsUsing the New Customer “Self Diagnosis” Test to Troubleshoot 2013 LED TVscontinuedMain BoardPre-T-Con.Post T-Con.Test ResultProblemPa

29 CE Tech TipsTV Resets (Power Cycles) or Has No PowerBy Khaled Abuali, Manager, Product Support Engineering GroupThe TV power cycles or does not t

30 CE Tech TipsWe encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.

31 HA Tech TipsHA Tech TipsNew Model 4 Door Refrigerator Uses R600A RefrigerantBy Wes Sirois, Manager, HA Product SupportSUBJECT: Introduction of n

32 HA Tech Tips2013 RF31FM O/L Relay Test By Juan Morales, Regional Technical TrainerThe Over Load (O/L) Relay found on the 2013 Samsung RF31M refri

33 HA Tech TipsRemoving the Glass Touch Display on the NEF900 RangeBy Nicholas Webert, Regional Technical TrainerThe new Samsung slide in range, mod

34 HA Tech Tips3. Remove the two screws on the sub PCB, disconnect the two wire harnesses and the ribbon cable, and then remove the sub PCB. Be car

35 HA Tech TipsHow the Samsung Dishwasher Condensing Dry System WorksBy Jason Abrams, Assistant Manager, HA Product SupportThe other day, a tech ask

Samsung TechtalkYour source for service informationThe information in this newsletter is published for experienced repair technicians only and is not

36 HA Tech TipsKitchen Solutions - The New Dishwasher Basket Adjuster Service KitBy Keith Robinson, Manager, HA Product Support EngineersThe Le and

37 HA Tech TipsWA50F9A Top Load Washer Frequency Check Resolves NF or ND ErrorsBy Juan Morales, Regional Technical TrainerA common cause for NF or N

38 HA Tech TipsSmart Washer/Dryer Wi-Fi Connection Troubleshooting GuideBy Kyeong Tae Lee, Assistant Manager, HA Product SupportTo resolve connectio

39 HA Tech Tips5. If you see the “Smart Control” message shown at right aer selecting the unit, then the Smart Control function on the unit is not

40 HA Tech TipsTroubleshooting the Sparkling Water Function on the RF31FMBy Dorian Rua, Content Developer, Product Support If the RF31FM sparkling w

41 HA Tech Tips6. Run the Cylinder Reset Function. Hold the Sparkling water button for 3 seconds to run the Cylinder Reset function. The refrigerat

42 HA Tech TipsHA GSPN UpdatesBy Jeff Brutman, Senior Staff, PublicationsWe encourage you to use our GSPN site to find the latest service bulletins to

43 HA Tech TipsBulletin Number Subject Applicable ModelsASC20130515001SUBJECT: Introduction of new 4 Door Refrigerator, Model RF32FMQDBSR IMPORTANT

2013 HA Training Now Online on Plus 1!Samsung is pleased to announce that the 2013 HA training courses are now online. Keep your skills up to date. T

2013 TV Training Now Online on Plus 1! Samsung is pleased to announce that the 2013 TV training course is now online. Keep your skills up to date. Le

A brief history of Samsung’s achievements since New Management…In June 1993, while on a global tour, Samsung’s chairman, Lee Kun Hee arrived at a hote

Commitment to Quality:In March, 1995, Samsung’s Chairman Lee Kun Hee was not content with the quality of Samsung products. To get his employees to un

People:With over 230,000 employees around the world, Samsung is as much a local company as it is a global one. Samsung’s ties to the community run de