Samsung UN55C8000XFXZA Manual do Utilizador descarregar pdf

Samsung Electronics America

February 2011 Volume 5, Issue 2 Consumer Electronics Newsletter

Samsung Tech Talk

Inside this issue:

Redo Reduction 1

HDMI: The Best for

Hi-Def

Common Blu-ray

Fixes in 2010

Hot Tech Tips 5

Hot Tech Tips II

Improve Your

Redo Ratio—NOW!

Dealer Stock War-

ranty Claims

Your source for service information

Redo Reduction

Wes Sirois

Assistant Manager, Triage Lead

As most business owners will attest, repeat

service calls, or Redo’s, continue to be a

major reason for customer dissatisfaction

with the service experience, and just as im-

portant, for lost revenue for the servicer.

Samsung defines a Redo as a repeat ser-

vice call conducted on a unit within 90 days

of the initial visit. The target for every ser-

vice company is to keep Redo’s to less than

4.75% of their warranty claim volume. As

an authorized service agent for Samsung,

this is one of your KPI’s (Key Performance

Indexes). So, if a service call was paid as a

warranty claim, Samsung will not pay for a

second repair if it occurs within 30 days,

even if it is for a different complaint. If an-

other service company is dispatched to per-

form the second call, Samsung will pay that

company, but a Redo is recorded against

the initial servicer. If the second call occurs

within 90 days, but over 30 days from the

first visit, a warranty claim may be paid,

however the Redo will still be charged

against the first company’s KPI. As you can

see, when a repeat service call occurs, eve-

ryone loses.

So what can a service company do to re-

duce the number of Redo’s and to help im-

prove their KPIs? Here are some best prac-

tices that have worked for many service

companies:

1. Make sure that your technicians’

knowledge is up to date. Properly

prepared technicians should be able

to diagnose and repair a unit correctly

the first time. When training is offered,

it is imperative that technicians attend,

especially when new products are in-

troduced. In addition to classroom

type training, Samsung offers techni-

cians a variety of resources to help

them with their daily job performance.

Fast Track manuals, service bulletins,

service manuals, and training videos

can all be found on GSPN.

2. Samsung products incorporate a wide

variety of electronic components. To

properly diagnose these products,

technicians need to have the proper

tools, such as a good digital volt-

ohmmeter (with needle-type test leads

to properly read resistance or voltage

within small connectors) and a wiring

diagram or Fast Track manual for the

unit they are servicing. When a tech-

nician can correctly determine the

needed component, multiple part or-

ders can be kept to a minimum and a

Redo can be prevented.

3. Once a repair is completed, the tech-

nician should check all functions of the

device to make sure that the unit is

1 2 3 4 5 6 ... 17 18

Resumo do Conteúdo

Página 1 - Samsung Tech Talk

Samsung Electronics America February 2011 Volume 5, Issue 2 Consumer Electronics NewsletterSamsung Tech Talk Inside this issue: Redo Reduction 1 H

Página 2 - HDMI: The Best for Hi-Def

Hot Tech Tips II Waly Tejeda Assistant Manager, Triage Lead Page 10 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Mode

Página 3 - Common Blu-Ray Fixes in 2010

Hot Tech Tips II Continued Page 11 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: UN46C6300SFXZA Symptom: Image

Página 4

Hot Tech Tips II Continued Page 12 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: LN32C350D1DXZA Symptom: White

Página 5 - Hot Tech Tips

Did you know that rejected warranty claims count against your Redo Ratio? Did you know that if you submit a second warranty claim within 30 days for

Página 6

Searching by Samsung Warranty Claim Status You can also search by Warranty Claim Status by selecting a particular Status (as shown below) from the d

Página 7

Page 15 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Updating Your Warranty Bill with New Parts If the claim in quest

Página 8

Stock Repair (SR) claims are repairs you perform for dealers. These repairs must be billed as Service Type, SR ONLY, not In Home (IH) or Carry In (C

Página 9

All Serial Numbers MUST end with a Letter -- this is known as a Check Digit - For example: The 2011 production year code is B. Previous year’s produ

Página 10 - Hot Tech Tips II

Billing Your Warranty Claim: ASCs must select SR for all Stock Repairs performed for Dealers. Those repairs billed with the incorrect service type w

Página 11

Page 2 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk completely repaired. Any possible future service is-sue can be a

Página 12

Problem: Customer’s Blu-ray has no power. Cause: Possible reason for this is a defective IC1 chip. The factory improved this chip on SMPS boards

Página 13 - Page 13

Page 4 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Problem: Disc tray does not open. Cause: A defective P/U assembl

Página 14 - Status Description

Hot Tech Tips Jorge Tavora Product Support Manager/Tech Support Hotline/Triage Page 5 Volume 5, Issue 2 Consumer Electronics Newsletter Sams

Página 15 -  Hold by Samsung

Hot Tech Tips Continued Page 6 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: LN46C550J1FXZA Symptom: Vertical

Página 16 - Page 16

Hot Tech Tips Continued Page 7 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: LN46C550J1FXZA Symptom: There is a

Página 17 - Page 17

Page 8 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: PN50C450B1DXZA Symptom: Thin vertical line on the left si

Página 18 - Page 18

Page 9 Volume 5, Issue 2 Consumer Electronics Newsletter Samsung Tech Talk Model: UN55C8000XFXZA Symptom: Lower right corner is dark. Cur

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