Samsung 7B Guia do Utilizador

SAMSUNG OfficeServ User Guide Enterprise IP Solutions for 5000D Se

vii Chapter 10 Special Features...10-1 Do Not Disturb ...

8-5 Forward Follow Me This feature has two purposes. The first is to allow you to transfer calls ringing at your normal extension to the extension

8-6 Chapter 8 Call Forwarding To transfer calls from another extension to your extension (Remote Forwarding): 1. Dial [6][0][6]. 2. Dial the n

9-1 Chapter 9 Paging and Messaging This chapter explains how to use the paging and messaging features your system supports. You must use your hands

9-2 Chapter 9 Paging and Messaging External Page You can page externally through external speakers rather than individual phone speakers. There are fo

9-3 All Page You can page simultaneously through all internal and external zones. 1. Pick up the handset and listen for dial tone. 2. Pre

9-4 Chapter 9 Paging and Messaging Meet Me Page: MMPG If you cannot directly contact someone or they are absent from their desk, you can page them and

9-5 Call Park and Page You can transfer an external call to another extension by “parking” the call and notifying the call through paging. This func

9-6 Chapter 9 Paging and Messaging Retrieving a Parked Call Press the [PARK] button or dial [1][0]. Then dial the announced number. The par

9-7 Setting a Message Waiting Indication If a called extension does not answer or the line is busy, you can leave a message waiting indication. This

9-8 Chapter 9 Paging and Messaging Replying to Message Waiting Indications If one or more message waiting indications have been left on your phone, yo

viii Contents List of Figures Figure 1.1 Contents of ITP-5000D Series IP Phone Package ... 1-1 Figure 1.2 Base of

9-9 Replying After Viewing Messages You can view all extension numbers leaving indications before replying to them. This way you can reply to them i

9-10 Chapter 9 Paging and Messaging Cancelling Messages You can cancel message indications you left on other extensions, or that have been left at you

9-11 Viewing and Selecting a Programmed Message To view and select a set message: 1. Press the [Transfer] button and dial [1][1][5]. 2. Use t

9-12 Chapter 9 Paging and Messaging Creating Your Own Message Personalised messages can be programmed using codes 16 to 20. To create a personalised m

10-1 Chapter 10 Special Features This chapter describes the following features: Setting Do Not Disturb (DND) mode and One-Time DND Muting your ph

10-2 Chapter 10 Special Features If you want your calls to be answered by someone else while in DND mode, set your phone for Forward DND (see Chapt

10-3 Muting Your Phone The Mute feature prevents your voice being heard by the calling/called party. 1. During a call, press the programmed [MU

10-4 Chapter 10 Special Features Alarm Features Appointment Reminder/Alarm Clock This feature serves as an alarm clock. Up to three alarms may be set

10-5 Cancel Alarm 1. Press the [Transfer] button. 2. Dial [1][1][2]. 3. Select the alarm number [1], [2] or [3]. 4. Pre

10-6 Chapter 10 Special Features Alarm Messages You can set a 16-character message to display when using the alarm feature (e.g. “Meeting with JS”).

1-1 Chapter 1 Installing Your ITP- or DS-5000D Series Phone This chapter explains how to install your phone. Refer to the appropriate section for I

10-7 Cancel Alarm Message To cancel a message (but not the alarm): 1. Press the [Transfer] button. 2. Dial [1][1][6]. 3. Press the al

10-8 Chapter 10 Special Features Using the Door Phone Answering the Door Phone You can answer calls from the door phone or open the door from your ph

10-9 Executive/Secretary Hot Line Phones for executives and secretaries can be connected via a “hot line”. • Either phone can make a call to t

10-10 Chapter 10 Special Features Group Listening While you are on a call using the handset, you can allow others to hear the conversation through yo

10-11 Locking and Unlocking Your Phone You can lock your phone to prevent its unauthorised use while you are away. You can then unlock the phone wh

10-12 Chapter 10 Special Features Off-Hook Voice Announcements You can make an announcement (OHVA call) through the handset or speaker of a phone t

10-13 Answering an OHVA Call When receiving an OHVA call, you will hear the announcement through your handset or speaker depending on which you are

10-14 Chapter 10 Special Features Secure OHVA This option prevents your phone from receiving OHVA calls via the speaker, for privacy. Any OHVA call i

10-15 2. Press the [IN/OUT] button again to remove the phone from the group. The LED goes off. 3. To rejoin the group, press the [IN/OUT] b

10-16 Chapter 10 Special Features 1. While on-hook, press the [Transfer] button. 2. Dial [1][1][0]. 3. Dial [0][1][1] to activate the

1-2 Chapter 1 Installing Your ITP- or DS-5000D Series Phone Connectors on the IP Phone The base of the phone contains a handset connection jack, powe

10-17 Ring Preference This option, when enabled on your phone, allows you to answer calls simply by lifting the handset or pressing the [Send] or [

11-1 Chapter 11 Caller Identification (CLIP) Caller ID or Calling Line Identification Presentation (CLIP) is provided by your telephone company and

11-2 Chapter 11 Caller Identification (CLIP) To select your preference: 1. Press the [Transfer] button. 2. Dial [1][1][9]. 3. Press [1]

11-3 Calling a Stored Number To redial a stored number, dial [1][7]. (If the hot keypad feature is switched off, lift the handset or press the

11-4 Chapter 11 Caller Identification (CLIP) If you are currently on an intercom call or you have cleared the automatic hold feature, you must eit

A-1 Appendix: Additional Information System Feature Codes ITP-5000D series phones have the following default feature codes. You can dial these

A-2 Appendix Additional Information Dial Code Feature Dial Code Feature 59 Walking class of service 65+ext. no. Directed call pickup 600 Canc

A-3 Entering Characters on the LCD Panel Alphabetic characters are entered on the LCD panel using the dial buttons (button 2=ABC, button 3=DEF,

A-4 Appendix Additional Information Press the [#] button to enter special characters. Special characters are displayed in the following order. # spa

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1-3 2. Connect the LAN cable from the network to the LAN connection jack. 3. Connect the LAN cable from the PC’s network card to the PC connecti

1-4 Chapter 1 Installing Your ITP- or DS-5000D Series Phone 4. Connect the power adapter cable to the power connection jack. Do not connect the cab

1-5 • If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base. – Use the two mounting hol

1-6 Chapter 1 Installing Your ITP- or DS-5000D Series Phone DS-5000D Series Digital Phone Checking the Supplied Components First, open and check the

1-7 Installing the Phone The base of the phone contains  a handset connection jack and  a line cord connection jack. Figure 1.4 Base of DS-5000

1-8 Chapter 1 Installing Your ITP- or DS-5000D Series Phone • If using as a desk-phone, insert the phone stand into the slots located in the upper

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1-9 – The handset hook should also be changed so that the handset is secure when mounted on the wall. Push out the handset hook from the holder,

2-1 Chapter 2 Setting the Working Environment for ITP- 5000D Series IP Phones This chapter describes the procedure for starting (“booting”) an IP

2-2 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones Using the Buttons in Edit Mode When entering the edit mode for any menu

2-3 Setting Parameters The procedure for setting parameters takes you through the top level menus for Network, Load & Upgrade, System and Server

2-4 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • Select ‘2.IP’. You see: If the IP address is set, you can confi

2-5 OR If the gateway address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter] button to save and exit. Y

2-6 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • To upgrade the phone’s bootrom select ‘3.Upgrade Bootrom’ then ‘1.TF

2-7 • To set/modify the ID of the phone, select ‘2.ID’. The following screen is displayed. Enter the ID as a maximum of 16 digits/characters.

3-1 Chapter 3 Things You Should Know The ITP- and DS-5000D Series of phones comprise the ITP/DS-5021D and ITP/DS-5014D phones. These are 2-line LCD

3-2 Chapter 3 Things You Should Know Figure 3.2 Front Panel of the ITP- and DS-5021D Phone • The 14 or 21 programmable buttons can be programme

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3-3 • The status indicator displays the status of the phone using red, green, and amber colours. Dial (Keypad) Buttons The dial buttons are used to

3-4 Chapter 3 Things You Should Know Volume Buttons [t and u] The Volume buttons are used to control the volume levels for the handset, speakerphone

3-5 Navigation Buttons These are used to “navigate” through menus and features displayed on the LCD. Menu Button This button is used to display menu

3-6 Chapter 3 Things You Should Know Arrow Buttons The left and right arrow buttons are used to move the cursor left and right on th

3-7 For example, when selecting the CALL menu, use the left soft button; when selecting the OTHER menu, use the centre soft button; and when selectin

4-1 Chapter 4 Basic Features This chapter describes the basic features of the ITP- and DS-5000D Series phones. It is recommended that you familiari

4-2 Chapter 4 Basic Features Table 4.2 Status Indicator Status of Phone Status Indicator Busy on call / Off-hook Steady red Internal extension rin

4-3 Assigning Button Values (Extenders) You can add an “extender” to some programmed buttons to make their functions more specific. For example, you

4-4 Chapter 4 Basic Features How to Add Extenders 1. Press the [Transfer] button. 2. Press [1][0][7]. 3. Select the button for adding th

4-5 Handset Volume 1. Pick up the handset and listen to the tone. 2. To increase handset volume, press the [Volumet] button. 3

i ABOUT THIS GUIDE This User Guide provides instructions for installing and operating the following Samsung telephones with the Samsung Enterprise IP

4-6 Chapter 4 Basic Features Ringer Volume 1. To increase ringer volume, press the [Volumet] button while the phone is ringing. 2. To dec

4-7 Changing the Phone Passcode Your pre-assigned extension passcode is 1234. You can change the passcode if needed. 1. Press the [Transfer] butt

4-8 Chapter 4 Basic Features Setting the Answering Mode for Intercom Calls Intercom calls can be answered in one of three modes. You can select whic

4-9 1. Press the [Transfer] button. 2. Press [1][0][3]. 3. Select ANS MODE or EXEC ANS using the [uVo l u m e t] buttons. 4.

4-10 Chapter 4 Basic Features Switching Headset/Handset Mode You can switch between handset mode and headset mode if you have a headset connected to y

4-11 Enabling/Disabling Key Confirmation Tone When you press a dial button, you may hear a short confirmation tone, depending on whether this featur

4-12 Chapter 4 Basic Features Hot Keypad The hot keypad feature allows you to make a call or activate feature codes by pressing the dial buttons direc

4-13 Dialling by Directory Name The online directory of names allows you to find any extension or speed dial number very quickly. Normally, every ex

4-14 Chapter 4 Basic Features If you program a [DIR] button, you can add the extender 1, 2 or 3, e.g. DIR2, to go straight to the directory you most

4-15 Making Intercom Calls Calling an Extension Number 1. Pick up the handset and listen for dial tone or press the [Speaker] button. (Remembe

ii Introduction Do not disassemble or attempt to repair the phone yourself. If a repair is needed, please contact your authorised Samsung dealer.

4-16 Chapter 4 Basic Features Busy Extension Callback If a called extension is busy, you can set a busy extension callback. When the busy extension be

4-17 Busy Extension Camp-On If a called extension is busy and you don’t want to wait for a callback, you can give the called extension off-hook ring

4-18 Chapter 4 Basic Features Answering Intercom Calls Answering Intercom Calls in Ring Mode 1. When the phone rings, pick up the handset or pres

4-19 Answering Intercom Calls in Automatic Answer Mode The phone issues a brief tone and automatically answers the call. 1. Use the speakerph

4-20 Chapter 4 Basic Features Making Outside (External) Calls Calling Outside Lines—an Overview Outside calls are made via central office (C.O.) line

4-21 Entering Authorisation Codes If you are asked to enter an authorisation code when you select an outside line, press the programmed [AUTH]

4-22 Chapter 4 Basic Features Calling Outside Lines Using the Speakerphone 1. Press the [Speaker] button. (Remember: you don’t need to do this

4-23 Busy Line Queuing With Callback If there is no available C.O. line to make your call, you can set a callback to reserve a line. When a line bec

4-24 Chapter 4 Basic Features Cancelling a Callback 1. Press the [CBK] button or dial [4][4]. You will hear confirmation tone. 2. Press the

4-25 Answering Outside Calls For an incoming outside call, lift the handset or press the [Send] button to answer on the speakerphone. (Also refer

iii Contents Chapter 1 Installing Your ITP- or DS-5000D Series Phone ... 1-1 ITP-5000D Series IP Phone ...

4-26 Chapter 4 Basic Features System Hold 1. While on a call, press the [Hold] button. The call on hold will flash green on a Call button

4-27 To enable the Auto Hold feature: 1. Press the [Transfer] button. 2. Dial [1][1][0]. 3. Dial [0][0][1] to enable, or [0][0][0] to

4-28 Chapter 4 Basic Features Exclusive Hold To place an outside call on hold so that other users cannot access it : 1. Press the [Hold] butto

4-29 Consultation Hold You can place an outside call on hold and make a call to another extension for consultation. 1. Press the [Transfer] but

4-30 Chapter 4 Basic Features Hold Recall If you leave a call on hold longer than the hold timer set in the system, it will recall your phone. The Cal

4-31 Parking Calls You can park an outside call in one of 10 “parking orbits” (0-9) to be picked up by another user. 1. Press the programmed [PA

4-32 Chapter 4 Basic Features Transferring Calls You can quickly and easily transfer your current call to another extension. A ‘blind’ transfer means

4-33 - When the extension answers, you may toggle between the parties by pressing the [Transfer] button. Neither party can hear the other until

4-34 Chapter 4 Basic Features Call Waiting If an outside call or other extension has camped-on to you, your phone will ring and the waiting call’s but

5-1 Chapter 5 Program Menus ITP- and DS-5000D Series phones are equipped with Navigation buttons for easy use of features and menus. This chapter

iv Contents Chapter 4 Basic Features ...4-1 Button LEDs ...

5-2 Chapter 5 Program Menus End Button This button is used to disconnect calls or to exit the menu mode. Cancel Button The [Cancel] button

5-3 Main Menu  Press the [Menu] button to see the main menu:  Press the up and down arrow button to scroll through the options 1-6.

5-4 Chapter 5 Program Menus Viewing and Redialling Recently Called Numbers Up to 50 of your most recently called numbers can be saved in the syste

5-5 Viewing and Calling Recently Received Numbers Up to 50 of your most recently received numbers can be saved in the system’s memory (your system

5-6 Chapter 5 Program Menus 4. To call a speed dial number, move to the number you require and press the [Send] button to make. Viewing and C

5-7 Enter 1st letter M 00:MARTIN 9-1234563224 Viewing and Calling Personal Speed Dial Numbers by Name You can view and call a personal speed dial

5-8 Chapter 5 Program Menus Enter 1st letter M 4. Scroll through names on the list using the direction buttons or the [uVol u m e t] butt

5-9 00:MARTIN 9-4323456662 The first system speed dial number found for names starting with the entered letter is displayed, e.g. If there are

5-10 Chapter 5 Program Menus Enter 1st letter M 3645:MARTIN The first extension number found for names starting with the entered letter is dis

5-11 3. Select [0.FORWARD TYPE]. The submenu of the available forward types is displayed. 4. Select the intended forward type by using the

v Holding a Call...4-25 System Hold

5-12 Chapter 5 Program Menus ALL FWD NO. 9 1234567 Use the direction button to move the cursor in the number input screen. Use the [Can

5-13 4. Select [1. ALARM TYPE], and press the [Enter] button. The submenu for the alarm type is displayed. 5. Use the direction

5-14 Chapter 5 Program Menus To Answer an Alarm Answer an alarm by lifting the handset. If you do not answer, the alarm will ring up to four times

6-1 Chapter 6 Dialling Features Dialling features comprise: • Speed dial numbers and names (including one-touch speed dial buttons) • Chain di

6-2 Chapter 6 Dialling Features A,B,C,D,E, and F buttons are the first six buttons on the bottom line of programmable buttons on both types of phone (

6-3 Programming Personal Speed Dial Numbers Your station can be assigned up to fifty speed dial numbers (00-49). Ask the system administrator how ma

6-4 Chapter 6 Dialling Features Assigning a Name to a Speed Dial Number A name up to 11 characters can be assigned for each speed dial number. This

6-5 Dialling Using Speed Dial Numbers You can dial speed dial numbers from the list of system numbers (500-999) created by the system administrato

6-6 Chapter 6 Dialling Features Programming One-touch Speed Dial Buttons You can assign frequently used speed dial numbers to one-touch speed dial but

6-7 Chain Dialling After the speed dial number is pressed, additional number or desired speed dial number can be dialed manually. After the first

vi Contents Chapter 6 Dialling Features ...6-1 Speed Dialling ...

6-8 Chapter 6 Dialling Features Automatic Redial/Retry When you make an outside call and receive a busy signal, the system can automatically redial th

6-9 Conference Calls You can make a conference call with a group of up to five parties, including yourself. These can be other extensions and outsid

6-10 Chapter 6 Dialling Features When attempting to add a party to the conference and you are not able to reach them, simply press the [Conference]

6-11 Making a Group Conference Call Press the programmed [GCONF] button followed by the group number (1–5). The conference will be set up automat

7-1 Chapter 7 Call Pickup This chapter explains how to intercept (pick up) a call that is ringing at another extension. Station Call Pickup If a

7-2 Chapter 7 Call Pickup Group Call Pickup Extensions may be assigned to call pickup groups. If this is the case, when a call rings at another exten

8-1 Chapter 8 Call Forwarding This chapter explains how you can forward calls sent to you. The main reasons for doing this are to allow someone el

8-2 Chapter 8 Call Forwarding Forwarding All Calls To forward all calls sent to your phone: 1. Dial [6][0][1]. 2. Enter the extension n

8-3 Forward Busy To forward calls arriving when you are busy on another call: 1. Dial [6][0][2]. 2. Enter the extension number, group nu

8-4 Chapter 8 Call Forwarding Forward Busy/No Answer If the Forward Busy and Forward No Answer options are both already set, calls are forwarded to t