News From The Zones
RSE Agents
Continued
Page 3
Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk
Zone 3 (NC, SC, GA)
As we enter the holiday season, patience is at a pre-
mium.
• Remember to listen carefully to what the cus-
tomer is telling you and repeat it back to them
to ensure you heard it correctly.
• Let them know what you can do to assist them.
• Explain in detail what you did on the unit to re-
store it back to factory specifications.
• Above always WAYBE (we appreciate your
business) the customer; because without them,
we all will be out of work. I suggest leaving a
business card/magnet to help the customer
remember who repaired their unit.
Zone 4 (MI, OH, IN, KY)
We are proud to announce upcoming Appliance Training
for the North Central Zone in December:
Training runs from 8:30 AM to 2:30 PM. To register, e-
.
Do it now. Space is limited
News From The Zones
RSE Agents
Continued
Zone 6 (MN, WI,IA,IL,MO,AR, OK)
Over the past few months, we’ve made changes to the
GSPN system. In a lot of cases, those changes have
led to some challenges in filing claims. We understand
your frustration and assure you that things ARE getting
better.
As we work through these and similar issues, here’s
some advice. If you have a warranty issue, you can call
the Field Service Support line at 888.341.2561 for as-
sistance, or, if you feel you need to speak to a warranty
associate directly, call Warranty at 800.849.2198 option
8. Calling the RSE may lead to delays, as we are often
on the road. Of course, if you feel an issue needs to be
escalated, you are always welcome to come to us and
we will do our best to assist you.
We have made a lot of progress in 2009, and as the year
comes to an end, we’d like to thank all of you for your
help and support over the past year, and wish you and
your families a safe and happy holiday season!
Zone 8 (AK, WA, MT, ND, SD, NE, WY, ID,
OR, UT, CO, KS, NM)
We welcome Jason Ryan aboard as our new Master
Engineer in the Denver, Colorado market. Jason comes
with a family history in appliance service. Along with this
father, he was a key business partner for us in San
Bernardino, CA. After recently relocating to the Denver
area, he renewed his partnership with Samsung. Jason
brings incredible enthusiasm and dedication to the
Samsung customer, dealer, and product. We look for-
ward to our mutual future together in this market!
Date
Location
Dec. 1
1
st
Source Servall Tremainsville Hall,
2439 Tremainsville Rd, Toledo, Oh
43613
Dec. 2
1
st
Source Servall, 6761 E 10 Mile Rd,
Center Line, MI 48015
Dec. 3
Comfort Inn, 4155 28
th
St SE, Grand
Rapids, MI 49512
Dec. 8
Clark Appliance, 8767 Boenhing Lane,
Indianapolis, IN 46219
Dec. 15
1
st
Source Servall, 4710 Beidler Rd, Wil-
loughby, OH 44094
Dec. 17
1
st
Source Servall, 4710 Beidler Rd, Wil-
loughby, OH 44094
(92 páginas)
(116 páginas)
(2 páginas)
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