manuais Samsung iDCS100

Samsung iDCS100 Manual do Utilizador (76 páginas)

Marca: Samsung | Categoria: Telefones IP | Tamanho: 3.30 MB |

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Índice

SAMSUNG

1

Publication Information

2

Disclaimer

2

Copyright 2003

2

Preface

4

Contents

5

List of Figures

6

Voice Over IP (VoIP)

7

Samsung Keysets

7

Size and Configuration

8

(With Analogue Trunks)

10

(With Digital Trunks)

10

Microprocessors

11

Switching

11

2 Hardware Descriptions

12

Chapter 2

13

1. Trunk Cards

14

2. Station Cards

15

3. Other Cards

16

Station Equipment

17

48 Button AOM (Figure 2–8)

19

KDB-DLI

19

KDB-SLI

19

Figure 2–8 48 Button AOM

19

(Figures 2-9 and 2-10)

20

(Figure 2–11)

20

Figure 2–10 Door Phone

20

3 iDCS100 Specifications

23

DCS100 Specifications

24

System Tones

25

Keyset LED Indications

26

4 Business Features Package

27

System Feature Descriptions

28

Auto Attendant

30

Automatic Hold

30

Background Music

30

Call Activity Display

30

Call Costing

31

Call Forwarding

32

Directed

34

*TAPI 2.1

35

Add-On (5 Party)

35

Unsupervised

35

DISA Security

37

Distinctive Ringing

37

Door Phones

37

Primary Rate Interface (PRI)

39

Basic Rate Interface (BRI)

39

Music-On-Hold (MOH)—Sources

41

Networking

41

(PRB Key)

43

Time-Based Routing Plans

44

Automatic / Manual

44

Holiday Schedule

44

Temporary Override

44

Special Code Table

46

Trunk Groups

47

Voice over IP (VoIP)

48

Add-On Module

49

Speakerphone

55

Station Lock

55

Tri-Coloured Lights

55

Volume Settings

55

Wall-Mountable Keysets

55

Account Code Display

56

Call Duration Timer

56

Call Logs

56

Call Processing Information

56

Caller ID (CID) Information

57

Calling Party Name

57

Call Screen

59

Agent Screen

59

Sample Keyset Displays

60

Sample Caller ID Displays

61

Sample UCD Displays

62

Sample SMDR Printout

63

Sample UCD Report

64

UCD Call Statistics

65

Longest Queue Time Today

66

Longest Queue Time Now

66

Logged in

66

Calls Answered

66

Average Call Time

67

Average Ring Time

67

Sample Traffic Report

68

Traffic Report Overview

69

Chapter 4

74

Sample Alarm Report

75

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